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Terms and Conditions

» Billing and Accounting

• Cash or credit card (American Express, Visa, MasterCard, Discover and Diners Club) is the standard accepted and agreed upon payment method.
• A 20% gratuity which is calculated on the base fare, wait time and any additional stops will be itemized on the customers billing statement when applicable.
• NYS Sales tax will be applied to base fares on trips originating, remaining and concluding in New York.
• Any additional charges will be itemized on the customer's billing statement when applicable such as round trip tolls, parking, early morning surcharges and holiday surcharges.
• All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
• Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.
• Airport greeters may be requested for an additional fee.

» Cancellation Policy

Sedans
A cancellation fee equal to the total trip cost including STC and 20% gratuity will be charged for any cancellation that is made less than two (2) hours before the scheduled pick up time. All out of state pick-ups require four (4) hours notice. A 'no show' fee equal to the base fare plus 20% gratuity, STC surcharge and any applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver please call 877.878.LIMO or 914-592-8534. To avoid being billed as a no-show, please do not leave your location without communicating with our company. When cancelling your vehicle, please be sure to get a cancellation number from our reservationist. Cancellations without associated cancellation numbers will not be honored. Limousine Service of Westchester is not responsible for passenger flights that are missed or any other incident that results in failure to comply with the required cancellation policy.

SUV's and Vans
SUV's and Vans must be cancelled more than six (6) hours prior to scheduled pickup time. Cancellation of these vehicles with less than six (6) hours notice will be charged the vehicle hourly minimum which is four (4) hours.

Motor Coaches
Motor Coaches must be cancelled more than seventy-two (72) hours prior to scheduled pickup time. Cancellation of motor coaches with less than 72 hours notice will be charged the vehicle hourly minimum which is five (5) hours.

Minibuses
Minibuses must be cancelled more than forty-eight (48) hours prior to scheduled pickup time. Cancellation of minibuses with less than 48 hours notice will be charged the vehicle hourly minimum which is five (5) hours.

» Rate Estimate

A rate estimate is the rate presented to you prior to your trip. This estimate is an initial estimate of the cost of service as reserved. Wait time, extra stops or additional services may change the final price.

» Garage to Garage

Garage-to-garage charges are calculated by applying our applicable hourly rate beginning from the time the chauffeur departs the garage to begin service and continues through such time the chauffeur concludes service and returns to the garage. There is a minimum of thirty (30) minutes travel time each way for the reserved vehicle.

» Wait Time

For all point-to-point reservations, a fifteen-minute (15) grace period is given before wait time charges begin. After 15 minutes, wait time charges are accrued in quarter hour increments, based on the vehicle's hourly rate.

Limousine Service of Westchester is able to monitor all commercial flights, therefore a thirty minute (30) grace period is allowed on all domestic arrivals and sixty (60) minutes on all international arrivals. After the grace period, wait time charges are accrued in fifteen-minute (15) increments, based on the vehicle's hourly rate.

We do not charge for flight diversions or cancellations that are beyond customer's control.

Passenger requested stops en-route during a point-to-point reservation will be charged at $20.00 per stop.

For all passenger requested stops off route during a point-to-point reservation, charges will revert to the prevailing Limousine Service of Westchester hourly rate.

» Early Morning Surcharge

Trips that are scheduled for pickup between 12:00am and 5:59am will incur an additional $20.00 flat fee for the driver.

» Holiday Surcharges

A $25.00 holiday surcharge will be charged for all trips occurring on Christmas Eve after 5 pm, Christmas Day, New Year's Eve after 5 pm, New Year's Day, Thanksgiving Day, Memorial Day, Fourth of July and Labor Day. This additional surcharge will be added for the driver.

» STC Surcharge

STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. Currently our STC is 15%; this fee is subject to change without notice.

» Special Events and Group Travel (Vans, Minibuses and Motorcoaches)

Limousine Service of Westchester bills all vans, minibuses and motorcoaches at the associated hourly rate.

Special event and group travel vehicles are billed from garage-to-garage. Garage-to-garage charges are calculated by applying our applicable hourly rate beginning from the time the chauffeur departs the garage to begin service and continues through such time the chauffeur concludes service and returns to the garage. There is a minimum of thirty (30) minutes travel time each way for the reserved vehicle. Fractions of an hour are rounded to next half-hour.

» Other

• Limousine Service of Westchester shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
• Limousine Service of Westchester assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle. Customers will be subject to any shipping or delivery fees associated with returning the items.