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Frequently Asked Questions» Table of Contents:
» How far in advance do I need to make a reservation?We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests in any city worldwide. back to top ˆ » Where do I meet the chauffeur at the airport?Our chauffeurs meet customers at the designated "meet and greet" areas located in baggage claim at each airport. Once you get off the plane, just follow signs to ground transportation. Curbside pickup is also available upon request. back to top ˆ » Can you handle large groups and events to and from the office?Yes. We are equipped to provide transportation based on predetermined routes and hours of operation to and from train and bus stations, parking areas and intra-corporate facilities. If you require regular, scheduled transportation to and from your facility, our team of transportation specialists can customize a shuttle service to fit your needs. We can plan the route to your specifications, manage the service on a daily basis, and provide detailed reporting. back to top ˆ » Are the affiliate services billed through you as well?Yes, everything is one-stop shopping from reservation to billing, automated within 24 hours. Our technology allows customers to receive billing in a way that is most convenient for them. back to top ˆ » What happens if my flight is delayed?At Limousine Service of Westchester it's our job to stay on top of your anticipated arrival. Our automated system will track your flight and we will be informed of any delays or gate changes. However, should you change your flight plans for any reason, we ask that you call us at 877-878-LIMO as soon as possible to give us your new carrier, flight number, arrival time and destination. back to top ˆ » What is Limousine Service of Westchester's cancellation Policy?A cancellation fee equal to the total trip cost including STC and 20% gratuity will be charged for any cancellation that is made less than two (2) hours before the scheduled pick up time. All out-of-state pick-ups require four (4) hours notice. A 'no show' fee equal to the base fare plus 20% gratuity and any applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your driver please call 877.878.LIMO or 914-592-8534. To avoid being billed as a no-show, please do not to leave your location without communicating with our company. When cancelling your vehicle, please be sure to get a cancellation number from our reservationist. Cancellations without associated cancellation numbers will not be honored. Limousine Service of Westchester is not responsible for passenger flights that are missed or any other incident that results in failure to comply with the required cancellation policy. back to top ˆ » What type of vehicles do you use?Limousine Service of Westchester provides late model, meticulously maintained vehicles in all of the markets we serve. Our executive sedan fleet is made up of Lincoln L Series Town Cars. SUVs and Hybrids are available in all major markets upon request. back to top ˆ » Do you have Minicoaches, Vans and Motorcoaches?Yes. Limousine Service of Westchester can provide you with a selection of different buses, vans and coach buses for accommodating groups of 14 passengers up to 55 passengers. Call one of our reservationists at 1-877-878-LIMO for more details. back to top ˆ » What cities does Limousine Service of Westchester serve?Limousine Service of Westchester, along with its domestic and international network of quality ground transportation partners, proudly serves more than 450 cities throughout the world. back to top ˆ » How do you ensure the same level of service here and abroad using worldwide affiliates?Our carefully-selected affiliates must mirror our customer service and operations philosophy, and meet the high standards of our discerning customers. Our dedicated affiliate manager is responsible for screening affiliates and making sure they maintain the highest standards. back to top ˆ » How much general liability insurance do you carry on your vehicles?At Limousine Service of Westchester we maintain $1.5 million in liability insurance on each sedan and $5 million coverage on our executive vans. back to top ˆ |
10 New King Street
Suite 209 | 
White
Plains, New York 10604-1211 |
877.878.LIMO
| 
Reservations@lswlimo.com
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